OUR COMMITMENT TO YOU
A warranty is our way of assuring you that we endorse the quality and longevity of our products. The information you will find here shows the information on the warranty card which is on any newly purchased product from Henwood Bedding®. By following the instructions supplied your new sleep set will provide you many years of comfort and support.
This sleep set is protected against manufacturing, workmanship and material defects. In the unlikely event of a defect, please contact the retailer you purchased from to log your query.
If the retailer cannot be reached please feel free to contact us directly, details supplied on the contact us page. In order for the guarantee and warranty to be valid, you must be the original purchaser of the sleep set. No inspection nor warranty will be honored if an original purchase invoice is not provided to validate the retail store, purchase date and purchaser. If within the free warranty period, Henwood Bedding® will repair or replace the product, at their discretion, at no extra cost to you. A service fee is payable for service inspections and transport costs. (Henwood Bedding® reserves the right to waive this cost).
Service warranty begins on the date of purchase and operates on a pro rata basis.
If materials are unavailable at the time of repair, Henwood Bedding® reserves the right to substitute those of a similar quality. In the event of repair or replacement, this warranty will not be extended.
Henwood Bedding® reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition (burned, stained, soiled or bug invested) or when failure is due to causes other than workmanship or materials.
Henwood Bedding® will not be held liable for any damages or losses incurred whilst undergoing an after sales service inspection.